Join a global leader in marine navigation solutions and help keep the world’s ships moving.
At Sperry Marine, we’ve been at the forefront of maritime innovation for over 100 years. As a trusted supplier of navigation, communication, and automation systems to commercial and naval fleets, we operate across Europe, the Americas, and Asia, with nearly 400 employees in 10 countries.
We’re now looking for a Service Coordinator / Controller to join our dynamic team. In this fast-paced role, you’ll be the first point of contact for incoming service requests, ensuring vessels around the world receive the right support, parts, and expertise — exactly when and where they need it.
- Handling of all incoming service requests for service and follow-up services
- Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
- Liaising with ships agents worldwide to arrange the attendance and shipment of parts
- Work closely with the Service Managers, Supervisors and Engineers to plan the local services
- Linear and stable invoicing throughout the whole financial period
- Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
- Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services
- Participate in a 24/7 rota for out of office hours service attendances