Sperry Marine is a leading supplier of navigation, communication, information, and automation systems for commercial marine and naval markets. Headquartered in the United Kingdom, we have an extensive international presence across Europe, the Americas and Asia, employing almost 400 people across ten countries.
The role of the Service Controller is responsible for the end to end handling of all the incoming service requests, and is a key point of contact for our customers and providing a 24/7 worldwide service.
This is a fast paced and challenging role because the ships we look after are constantly on the move. You need to be able to work out how to get the right part to the right ship, via the closest Service Engineer at the right time. It’s a perfect role for someone who thrives in a busy environment, enjoys working as part of a team and has experience in a customer facing role.
- Handling of all incoming service requests for service and follow-up services
- Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
- Liaising with ships agents worldwide to arrange the attendance and shipment of parts
- Work closely with the Service Managers, Supervisors and Engineers to plan the local services
- Linear and stable invoicing throughout the whole financial period
- Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
- Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services
- Participate in a 24/7 rota for out of office hours service attendances