Service Controller - Dutch Speaking

Sperry Marine is a leading supplier of navigation, communication, information, and automation systems for commercial marine and naval markets.  Headquartered in the United Kingdom, we have an extensive international presence across Europe, the Americas and Asia, employing almost 400 people across ten countries.

We are looking for a Service Controller to manage all incoming service requests locally, acting as a vital point of contact for our customers and delivering 24/7 global service support. This fast-paced, dynamic role involves coordinating the delivery of parts and services to ships constantly on the move, ensuring the right part reaches the right vessel via the closest Service Engineer — at exactly the right time.

If you thrive in a busy, team-oriented environment and have experience in customer-facing roles, this could be your perfect next step.

• Handling of all incoming service requests for service and follow-up services - locally.
• Reviewing requests and prioritising responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
• Coordinate with ships agents to arrange the attendance and shipment of parts.
• Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
• Work closely with the Service Manager and Engineers to plan the local services.
• Responsible for agreeing scope of work and charge point with customer, ensuring the relevant purchase order is received if necessary.
  
• Check customer financial data and if necessary prepare a pro-forma invoice and payment in advance
• Liaising with the Shipping Department to arrange delivery of spares within given time scales, port location, local limitations etc.
• Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
• Arranging returns for defective and unused parts via RMA process
• Working with Sales to organise installation projects and informing them of any retrofit opportunities.
• Participate in a European 24/7 rota for out of office hours service attendances.