Service Manager NL / BE

Posted on 16/08/2023

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The Netherlands

Not Specified

Permanent

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Service Manager NL / BE

Role Overview

As Service Manager for the Netherlands and Belgium, you will be responsible for leading the local Service teams to ensure the delivery of high quality service. You will oversee all daily tasks and procedures for the teams, ensuring that they are completed in a timely manner to provide the best possible customer experience.

The key responsibilities of this role are to manage the day to day service work, support the local Marine Service Engineers and Coordinators, act as the local customer point of contact and manage customer satisfaction, and be the escalation point for customers, suppliers, and internal stakeholders.

This role involves developing the service teams' capabilities, ensuring the teams' compliance with company and safety policies, authorising expenses and invoices, overseeing the service depots and stock holdings in the Netherlands and Belgium, developing the local service business through customer visits, and providing quotations for retrofits and installations.

In this role, you will be part of the NL and BE Service Management team and a high level of independence and professionalism will be expected.

Skills & Experience

Demonstrated Skills & Experience

Strong leadership and management skills: The ability to inspire and motivate others by setting an example, delegating tasks, and creating a vision for success.
Organization: The ability to make effective use of resources, manage multiple projects at once, and prioritise tasks.
Interpersonal Communication: The ability to build relationships with colleagues and clients
Problem-Solving: The ability to identify and analyses problems, generate solutions, and make decisions.
Decision-Making: The ability to logically weigh risks and rewards and make informed decisions.
Time Management: The ability to manage one's own time and the time of those around you in order to reach desired objectives.
Negotiation: The ability to work with others towards an agreement that is beneficial to all parties.
Customer Service: The ability to effectively respond to customer inquiries or complaints, providing them with solutions or resources.
Teamwork: The ability to work collaboratively with others to complete tasks and meet shared objectives.
Stress Management: The ability to identify sources of stress, manage emotions, and maintain productivity while under pressure.

Personal Characteristics

Provides others with clear direction and able to motivate teams. Sets appropriate standards of behavior and upholds values.
Shows respect for the views and contributions of other team members. Experienced in building team spirit and reconciling conflict.
Easily establishes good relationships with customers and staff and relates well to people at all levels. Able to build wide and effective networks of contacts; internal and external.
Sets objectives, plans activities in advance and takes account of changing circumstances; identifies and organizes resources needed to accomplish tasks.
Focuses on customer needs and satisfaction; sets high standards for quality and monitors service quality and productivity against objectives.
Maintains a positive outlook and able to keep emotions under control during difficult situations; balances the demands of a work life and a personal life.

About Us

With over 100 years of history and expertise in navigation, we have established our self as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems. We take pride in our commitment to provide 24/7support to all of our customers.

Our company grows because of our employees' dedication and commitment to achieving our mission, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health & well-being benefits, discount schemes, pension benefits and investment in your future development.

We are committed to equality and diversity in our workplace. Northrop Grumman Sperry Marine provides equal employment opportunities to all employees and applicants without regard to an individual’s protected status, including race, ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.

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