Singapore, Singapore
Vacancy Type

Role Overview

Service Co-ordinator is responsible for the day to day handling of all the incoming local services, key point of contact for the key customers and arranging worldwide services. Part of a global team providing 24/7 service and key part of froneline team.

Skills & Experience

1/ Coordination Tasks

  • Handling of all incoming service requests and spare parts sales processing
  • Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
  • Liaising with ships agents worldwide to arrange the attendance and shipment of parts.
  • Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
  • Work closely with Service Supervisor/engineers to plan the local services.
  • Responsible for agreeing scope of work and charge point with customer. Ensuring the relevant purchase order is received if necessary.
  • Check customer financial data and if necessary prepare a pro-forma invoice and payment in advance
  • Liaising with Shipping Dept to arrange delivery of spares within given time scales, port location, local limitations etc.
  • Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
  • Arranging returns for defective and unused parts via RMA process.
  • Working with Sales to organize installation projects and informing them of any retrofit opportunities.
  • Working together with your team on WIP reduction
  • Attending team meetings
  • Passing enquires to the relevant depts. i.e. Sales, Spares and Supplier Vendor Forms
  • Provide cover during staff shortages
  • Prepare costing for final invoicing


2/ Admin Tasks

  • Maintain Service e-mail database
  • Processing service orders to ensure file is accurate and complete with all relevant documents, so it may be passed to invoicing.
  • Provide KPI data
  • Preparation of pro-forma invoices where Payment in Advance is required.
  • Maintaining the Installation Report Drive.
  • Maintaining the service jobs spreadsheet.
  • Ensuring ships equipment list is kept up to date and informing Warranty Dept of any changes.
  • Any other relevant task to the job
For external applicants only - please be aware that we require satisfactory pre-employment evidence and checks before you can commence employment with us. 

About Us

With over 100 years of history and expertise in navigation, we have established our self as a major global provider of navigation solutions, including radars, compass systems, steering systems, speed logs, integrated bridge and control systems. We take pride in our commitment to provide 24/7support to all of our customers.

Our company grows because of our employees' dedication and commitment to achieving our mission, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health & well-being benefits, discount schemes, pension benefits and investment in your future development.

We are committed to equality and diversity in our workplace. Northrop Grumman Sperry Marine provides equal employment opportunities to all employees and applicants without regard to an individual’s protected status, including race, ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.

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